Privacy Policy for somalicargo.co.uk

1. Information We Collect

When you interact with our website or use our services, we may collect the following types of personal information:

• Contact Information : This includes your name, email address, phone number, and physical address. We collect this when you request a quotation, book a service, or contact us.
• Shipment Information : We collect details about your cargo, including its contents, weight, dimensions, and the addresses of the sender and recipient.
• Payment Information : We may collect payment details to process your transactions.
• Website Usage Data : We collect information about your visit to our website, such as your IP address, browser type, and the pages you view.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services : We use your information to manage and process your shipments, including air cargo, sea cargo, freight cargo, and door-to-door deliveries. This includes customs clearance and acting as a cargo agent.
• Communication : We use your contact information to communicate with you about your shipments, provide updates, and respond to your inquiries.
• Billing and Payments : We use your information to process payments and issue invoices.
• Legal Compliance : We may use and disclose your information to comply with legal obligations, such as customs requirements and security checks.
• Service Improvement : We use website usage data to understand how our site is used and to improve our services and user experience.

3. Data Sharing and Disclosure

We will not sell, rent, or trade your personal information to third parties. We may share your information with:

• Logistics Partners : We share necessary information with our network of airlines, shipping lines, and nationwide delivery partners to facilitate the transport and delivery of your cargo.
• Government Authorities : We may disclose your information to government bodies, including customs and aviation security, to comply with legal and regulatory requirements.
• Service Providers : We may use third-party service providers to assist with functions like payment processing and website analytics.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

5. Your Rights (GDPR and UK Data Protection Act)

Under the GDPR and the UK Data Protection Act, you have the following rights regarding your personal data:

• Right to be Informed : You have the right to be informed about how we collect and use your data.
• Right of Access : You can request a copy of the personal data we hold about you.
• Right to Rectification : You can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to Erasure ('Right to be Forgotten') : You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing : You can ask us to limit how we use your data.
• Right to Data Portability : You can request a copy of your data in a structured, machine-readable format.
• Right to Object : You have the right to object to us processing your data in certain situations.

To exercise any of these rights, please contact us using the information on our website.

6. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated.